Customer Support

Purchasing our bows:

Bows from SUGITO BOW are available at major musical instrument shops all over Japan.
To order online instead, please visit SUGITO BOW’s online shop.
Advantage of purchasing our bows at our online shop

・Being run directly by the manufacturer, the shop has ample stocks of the products listed in the catalogue. The shop will quickly deliver the product of your choice (free shipping).

・We accept returned bows after tryout even if you have applied pine resin, because we want you to understand our product well before purchasing it. However, the product must be returned within 10 days and the shipping cost must be borne by the customer.

・The warranty period is one year from the date of purchase, during which we will replace the product free of charge in case of fracture or other trouble. For fractures during the warranty period caused by the customer, a new replacement item will be offered at half the regular price.

・During the month after one year from purchase, the customer may request free hair replacement and adjustment.


In addition, we are always keen to help our customers and give advice on anything related to bows. Please don’t hesitate to contact us by your preferred means. We look forward to hearing from you, and we will do our best to keep you satisfied as a lifelong customer.

About support:

We can provide assistance with the following. If you need any of these services, please don’t hesitate to contact us.
→Contact us
1. Hair Replacement
The hair is a consumable item that must be replaced at intervals depending on the frequency of use. Please consult a local violin shop or repair workshop to have the hair replaced by a reliable expert.
 
2. Repairing a Broken Tip
This is the most common type of repair for a bow. The tip easily breaks if the bow is dropped, because like a helmet, the tip is meant to protect the head, an important part of the bow, from fracture. Since the tip is attached by a small contact surface, it may even break during hair replacement. If the tip breaks, please have it repaired immediately.
 
3. Broken Stick
If the stick breaks, it cannot be repaired. The stick is the life of the bow. If the stick of one of our bows breaks, it may be replaced by a stick of similar quality.
SUGITO BOW CO,. Ltd
4-28-5 Yada, Higashi-ku, Nagoya-shi, Aichi 461-0040 →Map Phone: 052-711-4411
Please contact us at any time. →Contact us

A note to repair specialists:

We appreciate your services for repairing our bows. We accept your orders for the direct shipment of spare parts such as resin tips and plastic frogs for our bows.
For information about prices, etc., please contact us. →Contact us

Shops with Permanent Displays of Our Products

Hokkaido/Tohoku
4-1-5 Nakadori, Akita-shi, Akita 010-0001
Five minutes from the west exit of JR Akita Station
Phone: 018-835-5091
 
Kanto
OMI Brotherhood Building 2F, 2-1-33 Kanda Surugadai, Chiyoda-ku, Tokyo 101-0062
Phone: 03-3294-7706
 
2-4-1 Kanda Surugadai, Chiyoda-ku, Tokyo 101-0062
Phone: 03-3292-0821
 
KI Building B1F, 1-16-9 Shibuya, Shibuya-ku, Tokyo 150-0002
Phone: 03-5766-3431
 
1-3-7 Higashi Ikebukuro, Toshima-ku, Tokyo 170-0013
Phone: 03-5957-5055
 
Sotetsu Iwasaki Gakuen Building 2F, 2-17-1 Tsuruyacho, Kanagawa-ku, Yokohama-shi, Kanagawa 221-0835
Phone: 045-317-3721
 
Machida modi 7F, 6-2-6 Haramachida, Machida-shi, Tokyo 194-0013
Phone: 042-812-2767
 
3-22-7 Shinjuku Shinjuku-ku, Tokyo 160-0022
Phone: 03-5957-5055
 
Kurosawa Violin, Base-center
Kurosawagakki Shi-Okubo-Honten B1F, 1-10-8 Hyakunincho, Shinjuku-ku, Tokyo 169-0073
Phone: 03-3363-9595
 
Kurosawa Gakki Shinokubo Honten 1F, 1-10-8 Hyakunincho, Shinjuku-ku, Tokyo 169-0073
Phone: Nihon So-Honten 03-3363-99630
    Contrabass Flagship Store 03-3363-9595
 
Sun Mates Kamoshita,103,1-48-2 Fuda Chofu-shi, Tokyo 182-0024
Phone: 042-486-4933
 
Ito music-salon Funabashi, Runapark Funabashi2F,1-48-2 Honmachi, Funabashi-shi, Chiba 273-0005
Phone: 042-486-4933
 
Tokai
YS Shizuoka Gofukucho Building 1F, 1-3-14 Gofukucho, Aoi-ku, Shizuoka-shi, Shizuoka 420-0031
Phone: 054-253-6222
 
213-18 Setoaraya, Fujieda-shi, Shizuoka 426-0075
Phone: 054-643-9511
 
Grand Star Building 201, 1-18 Higashiyama-tori, Chikusa-ku, Nagoya-shi, Aichi 464-0807
Phone: 052-781-4153
 
Kawashima Building 7F, 2-45-10 Meieki, Nakamura-ku, Nagoya-shi, Aichi 450-0002
Phone: 052-569-1801
 
1-7-16 Ozone Kita-ku, Nagoya-shi, Aichi 462-0825
Phone: 052-825-6244
 
Dia Building 1 Building 1F,3-16-22 Meieki Nakamura-ku, Nagoya-shi, Aichi 450-0002
Phone: 052-533-0396
 
Kinki
Sound Stage 2F, Sanjo-dori Teramachi Nishiiru, Nakagyo-ku, Kyoto-shi, Kyoto 604-8082
Phone: 075-229-6560
 
Seele Stringed Instrument Atelier
Displays many masterpiece bows (posthumous works) by Koji Sugito, one of the most renowned bow-making craftsmen in Japan.
Koyo Building 1F, 2-11-31 Kinrakujicho, Amagasaki-shi, Hyogo 660-0806
Phone: 06-7494-9290
 
Inui Shijyo Building 6F, 52, Tsukihokocho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8492
Phone: 075-754-8496
 
Osaka Station 4th building,1-11-4 Umeda Kita-ku, Osaka-shi, Osaka 530-0001
Phone: 06-4796-9638
 
Chugoku
7-1 Higashisakuramachi, Fukuyama-shi, Hiroshima 720-0065
Phone: 084-923-6150
 
Kyushu/Okinawa
2-14 Nakamachi, Kagoshima-shi, Kagoshima 892-0827
Phone: 099-239-9921
 
Second Prince Building 1F, 2-9-29 Daimyo, Chuou-ku, Fukuoka-shi, Fukuoka 810-0041
Phone: 092-713-7536
 
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Creating musical bows of the strings SUGITO BOW CO,. Ltd Location: 4-28-5 Yada Higashi-ku, Nagoya, Aichi
© 2015 SUGITO BOW Co.,Ltd. All Rights Reserved.